SHIPPING AND HANDLING
100% Recycled or recyclable materials used for shipping including biodegradable peanuts.
All domestic orders are shipped using UPS and USPS (Postal Service) to all US Territories.
International orders are also shipped using USPS or UPS. Your order may be subject to import duties and taxes, which are calculated once the package reaches your country. Responsibility for the charges will be the buyer's responsibility.
Heo Ceramics is not liable for lost or stolen packages and transfers the responsibility of the order to the shipping carrier.
DEFECTS AND WARRANTY
All products are handmade and there will be slight variation in size, glaze, and clay color and are not considered defects or flaws. Minor irregularities are the beauty of a handmade object. In the case that you feel that you have a defective item, please contact us to discuss a replacement item.
HOW TO CARE FOR MY NEW ITEM
All items are dishwasher and microwave safe unless specified in listing, although I do recommend hand washing. Kitchenware is food safe. Light scratches from utensils can be removed with Barkeeper's Friend cleaner.
Yes, I do offer wholesale on occasion, depending on current workload. Please send me an email at firstname.lastname@example.org with your store information.